Review these FAQs before calling TVS
Click on the links to reveal the Answer.
I signed up for a TVS membership but haven’t received an email yet.
Check your junk mail. If it’s in there, move it to your inbox and follow directions. To move it to your inbox, right click on the TVS email, scroll down to Move and when a drop down menu appears, click on inbox. Or drag the email from your junk folder into your inbox. The email should now be in there.
I haven’t received the tenant’s reports yet.
The tenant should have received an email from TVS with your request for consumer reports for the purpose of tenant screening.
The tenant must take action as outlined in the TVS email to him/her email. You can do the following to expedite matters.
- Contact the prospective tenant to determine if he/she has received the TVS email with a request to sign up and order consumer reports. Confirm that you have the correct email.
- Log in to your TVS account using your registration and password. In your Dashboard you will see an icon to the extreme right, it will say assist your tenant. Click on it. This will display the prospective tenant’s dashboard and under Status will show you at what stage the tenant’s progress is at. The prospective tenant has a User Guide and FAQ’s such as these to guide him/her thru the process.
- When the reports are ready for you to review, three green arrows will appear beside each report. When it says ... Retrieve your Reports under the What’s Next header, you can view the reports by clicking on that link. Important! If you wish to save the reports, either print them, or save them to your PC. When you Close the reports they will be gone, they are for your one time use and are not saved. Refer to User Guide.
I don’t remember my TVS password.
Go to Login in the top right hand corner of
www.tenantverification.com and click on it. The screen will now ask for Registration email and TVS password. The link just below TVS password is ...
Can't find your TVS password? Click on it and retrieve your TVS password.
I don’t get a Questionnaire.
- You have submitted inaccurate personal information (Name, DOB, SSN, address). Be certain! Double check it.
- You don’t have a Consumer Credit File with Experian Credit Bureau because your credit file has been inactive for a long period of time.
- You don’t have a Consumer Credit File with Experian Credit Bureau because you have not applied for credit with a Credit Grantor who reports to Experian Credit Bureau. E.G. Bank, Credit Card Company, Utility Company, etc.
If you know that you have a consumer credit file and you are not getting a questionnaire, then do this.
- Contact Experian toll free at 1 -888-397-3742 and request a copy of your consumer credit report. You should be advised at that time whether you have a consumer file or not. If they say no you don’t have a consumer file and you are convinced that you do, then there may be inaccurate information on the file such as DOB and SSN. You should request an investigation.
- If they confirm that you have a Consumer file, contact TVS toll free 1-877-974-9328 and advise that Experian was able to locate and fix. There are various reasons why files can’t be located sometimes. TVS will request an investigation so that a Questionnaire might be generated for you.
How can I cancel a request for reports to a tenant and obtain a credit or a refund?
Request for a credit or refund can be made if the tenant has not accepted the request for report(s).
- To request a credit or refund login to your TVS Connect account.
- Locate the transaction you wish to cancel in your dashboard.
Click on Cancel Request.
- You will now have the option to ask for a credit on your TVS account which can be used in future, or ...
- You can request a refund. The original amount minus a $2.00 service fee will be refunded to your credit card. Your tenant will be notified that the request has been cancelled and no further action is required by them.
